1. How do you ship the IDs?
We have several different methods for shipping, including but not limited to: EMS and DHL.
2. I have a group order, do you offer a discount?
It depends, if the order is 2+ We will offer a small discount.
I ordered my ID ans sent my information in, now what?
Now, you wait for us to get back to you and process your order.
As soon as were done, we will ship it.
3. I received my ID, what should I do now?
Use it for whatever your heart desires.
4. My Payment Says Pending Still!
If you ordered with Bitcoin and your payment still says pending please submit a ticket and provide your order number, bitcoin address and other useful information. Bitcoin payments should be confirmed right away. If you paid with Reloadit and it says pending more than 6 days, you probably used the wrong payment method. Please refer to our how to pay, also when paying with the “reloadit’ option you need to have the EXACT amount on the card for us to process it. Nothing more, nothing less. The exact amount.
5. How To Take a Picture
Stand against a wall, solid color. Wear clothes that contrast well, get your shoulders and face in it. Make sure its in a bright room, use HQ picture and make sure your hair isn’t messy.
6. I want to know Group Rates
Please.. the Group Rates are listed on the website. That’s the lowest we will go unless you’re going to order 20+.
7. I want to become a reseller!
If you want to be a reseller we can give you amazing prices, but you must be able to bring in 10 IDs/Week. Just let us email@example.com
8. Help I submitted wrong signature!
If we notice you submitted a wrong signature we will default to our own signature for you. If you provided a not so good one, we will supply our own as well.
9. Getting 'Invalid File Extension' On submittion of order!
Please make sure the image you’re uploading is a .jpg, or a .png and make sure they’re lowercase which might help.
10. My ID Says 'Completed'?
Completed means your ID is ready to print and ship, it should be out of the completed status and posted to ship within a few days.
11. My ID Says 'Payment Received'
This means your payment is received and your ID will be worked on shortly, usually going to a ‘Completed’ Status or a ‘In Progress’ Status.
12. Website Not Generating Bitcoin Address!?
This happens sometimes due to so many orders happening at once and our system is trying to process them all at once and check thousands of bitcoin addresses. Please try again shortly as we are working on a fix for it.
13. Wrong Information on my ID!?
We use the exact information that you supply on the form, we do not manually change ANYTHING. So if you mispell something by accident, we don’t know. We have everything automated so we don’t check it. We use what you put.
14. I need my shipping address changed!
If you need your shipping address changed, make sure your ID has NOT been shipped yet. If it has we can’t. But if it hasn’t we can. Please supply your order # and the new shipping information, title the support ticket with ‘Shipping Address Change’ and we’ll do it ASAP.
15. Do you fix Red eye?
The only thing we will do is change the background, so if you want to edit the photo and remove red eye before you send us it you can. We don’t touch the people in the photo, only the background/hair adjustments
16. Order shipped no tracking posted!?
Please be patient! We mark orders shipped in bulk, we still have to type everyones tracking number out manually as they’re all different. They will be posted within a couple days if not the same day! Please do not submit a support ticket about this. Do not ask!
17. I ordered my ID and sent my information in, now what?
Now, you wait for us to get back to you and process your order. We usually try to process orders the same day – production usually takes around 1-2 weeks. As soon as were done, we will ship it.
18. How long until I get my ID?
We process all IDs in 1-4 days of being ordered excluding weekends. It can take several days for your order to ship so please be patient. In some cases IDs can be received in a week, but most are 2-3 weeks. We do different methods to ship the IDs if all goes smoothly you will receive it fast. If your order has been shipped please be patient! We cannot speed up the process. If it has been longer then 3 weeks from the moment the order was marked “Shipped” then please contact us and we will figure out what happened. In most cases all IDs are delivered within 1-3 weeks. If there is a delay it can take a little bit longer. We cannot control this. We are working on upgrading our shipping times to 3-9 days.
19. What Payment Methods Do You Offer?
We accept Bitcoin & Western Union.
20. What Security Features Are Included?
We replicate all the security features of a real ID. UV, Perforations, OVI, MultiSpec Holograms, Raised Text and much more.
21. How much is shipping?
Shipping prices vary due to them constantly changing. Currently they’re set at $5 for shipment which is well under how much it cost to ship your product, we may increase this soon.
22. I have not received my ID
If your ID is shipped and you have not received it. Please wait a minimum of 21 days from the shipment date sometimes in the unlikely event a package can be delayed. If you still have not received the package we will resend it. Most packages are delivered within a week or less.
23. Can I purchase only 1 ID ?
We don’t sell only 1 id. The reason we provide two SAME IDs for each person is that if you lose one, you don’t have to pay for another.
24. How do I pay with Western Union?
When you’re at the very last step for checkout, you will be supplied with a First, middle, last and the county where to send the money to. You will need to go into a western union location and fill out their required form. Once you have done you will send the money to the name provided. USD only. You will be supplied with a receipt with a “MTCN”. This is a tracking number for your payment. Type the MTCN into the box and your information and submit it to us. We will pickup your payment within 24 hours.